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Module 1: Introduction to Cisco Unified Communications Manager
Lesson 1: Cisco Unified Communications Manager Architecture
- Cisco Unified Communications
- Cisco Unified Communications Manager
- Hardware Requirements
- Cisco Unified Communications Operating System
- Cisco Unified Communications Manager Database
- Licensing Model
- Licensing Tools
Lesson 2: Deployment and Redundancy Options
- Deployment Options
- Single-Site Deployment
- Multisite Deployment with Centralized Call Processing
- Multisite Deployment with Distributed Call Processing
- Multisite Deployment with Clustering Over the WAN
- Call-Processing Redundancy
Lesson 3: Installing and Upgrading
- Installation and Upgrade Overview
- Basic Installation
- Upgrade During Installation
- Windows Upgrade
- Cisco Unified Communications Manager Upgrade
Module 2: Administration
Lesson 1: Administration Options
- Administration and User Interfaces
- User Web Interface
- Administration Web Interface
- Serviceability Web Interface
- Disaster Recovery Web Interface
- Operating System Web Interface
- Administration CLI
Lesson 2: Managing Services and Initial Configuration
- Initial Configuration
- Network Configuration Options
- NTP and DHCP Considerations
- DNS Reliance of IP Phones
- Network and Feature Services
- Enterprise Parameters
- Service Parameters
Lesson 3: Managing User Accounts
- User Accounts
- Managing User Accounts Using the Administration GUI
- The Batch Administration Tool (BAT)
- Managing User Accounts Using the BAT
- LDAP Overview
- Using LDAP for User Provisioning
- Using LDAP for User Authentication
Module 3: Single-Site On-Net Calling
Lesson 1: Endpoints
- Endpoints
- Endpoint Feature Support
- Cisco IP Phones Boot Sequence
- H.323 Endpoint Support
- SIP Third-Party IP Phone Support
Lesson 2: Configuring Cisco Catalyst Switches for Endpoints
- Cisco LAN Switch Essentials
- Providing Power to IP Phones
- Configuring Cisco LAN Switches to Provide Power to IP Phones
- Voice VLAN Support in Cisco IOS LAN Switches
- Limiting VLANs on Trunk Ports
- Configuring Voice VLANs in Cisco IOS Switches
- Configuring Voice VLANs in Cisco CATOS Switches
Lesson 3: Implementing and Hardening IP Phones
- Endpoint Configuration Tools and Elements
- IP Phone Autoregistration
- Configuring Autoregistration
- BAT and Auto-Register Phone Tool
- Using BAT for Adding Phones
- Manually Adding Phones
- Hardening Cisco IP Phones
Module 4: Single-Site Off-Net Calling
Lesson 1: Implementing MGCP Gateways
- MGCP Gateways
- MGCP Gateway Support
- MGCP Gateway Configuration
- Cisco IOS Gateway MGCP Configuration
Lesson 2: Configuring Call Routing Components
- Endpoint Addressing
- Call Routing
- Digit Analysis
- Path Selection
- Path Selection Configuration
- Special Call Routing Features
Lesson 3: Implementing Digit Manipulation
- Essentials of Digit Manipulation
- Digit Manipulation Flow
- Digit Manipulation Configuration Elements
- External Phone Number Mask
- Digit Prefix and Stripping
- Transformation Masks
- Translation Patterns
- Significant Digits
- Digit Manipulation
Lesson 4: Implementing Calling Privileges
- Calling Privileges Fundamentals
- Partitions and Calling Search Spaces
- Time Schedules and Time Periods
- Understanding CMC and FAC
- Calling Privileges Applications Overview
- Implementing CoS
- Implementing 911 and Vanity Numbers
- Implementing Time of Day-Based Carrier Selection
- Implementing PLAR
Lesson 5: Implementing Call Coverage
- Call Coverage Features
- Call Forwarding, Shared Lines, and Call Pickup
- Call Hunting Components
- Call Hunt Options and Distribution Algorithms
- Call Hunting Flow
- Call Hunting Configuration
Module 5: Implementation of Media Resources, Features, and Applications
Lesson 1: Implementing Media Resources
- Understanding Media Resources
- Media Resources Support
- Conferencing Resources
- Conferencing Media Resource Configuration
- Meet-Me Conference Configuration
- MOH Essentials
- MOH Configuration
- Annunciator Essentials
- Media Resources Access Control Essentials
- Media Resource Access Control Configuration
Lesson 2: Configuring User Features
- User Features
- Call Park and Directed Call Park
- Call Pickup and Hold Reversion
- Do Not Disturb, Intercom, and Cisco Call Back
- Barge and Privacy
- User Options Web Pages
- Cisco IP Phone Services
Lesson 3: Configuring Cisco Unified Presence-Enabled Speed Dials and Lists
- Cisco Unified Presence Essentials
- Support in Cisco Unified Communications Manager
- Cisco Unified Presence Configuration
- Policies
- Policy Configuration
Lesson 4: Integrating with Voice-Mail Systems
- Voice-Mail Integration Essentials
- Cisco Unity Integration Using SCCP
- Cisco Unity Components
- Configuration for Voice-Mail Integration
- Phone Configuration for Voice-Mail Usage
- Cisco Unity Configuration
- Cisco Unity Subscriber Configuration
Lesson 5: Implementing Cisco Unified Video Advantage
- Cisco Unified Video Advantage Overview
- Communication Flows
- Configuration in Cisco Unified Communications Manager
- Installation
- Verification Tools
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