Module 1: Describing Network Management Fundamentals

Lesson 1: Defining Network Management

• Defining Network Management
• Defining the FCAPS Model
• Describing the Benefits of Network Management

Lesson 2: Exploring the Network Management Process

• Performing Network Management
• Network Management Standards for Information—the MIB
• Network Management Standards for Communication—SNMP

Module 2: Introducing CiscoWorks

Lesson 1: Describing CiscoWorks Product Bundles

• What Is CiscoWorks?
• How CiscoWorks Fits Into the Standard Network Management Framework
• CiscoWorks Functional Architecture for Managing Networked Devices
• Secured Communication Between Clients, Servers, and Networked Devices
• Benefits of Using CiscoWorks

Lesson 2: Providing an Overview to CiscoWorks Applications

• CiscoWorks LMS Bundle
• Common Services
• CiscoView
• Resource Manager Essentials
• Campus Manager
• Device Fault Manager
• Internetwork Performance Monitor
• Device Center

Module 3: Jump-Starting CiscoWorks

Lesson 1: Starting to Use CiscoWorks

• Securely Log In to CiscoWorks Using a Client Web Browser
• Navigating the CiscoWorks HomePage and Application Panels

Lesson 2: Common Services: Enabling CiscoWorks Security and Multi-Server Trust

• Security and Multi-Server Trust Workflow
• Server-Security: Configuring Single-Server Management
• Server-Security: Configuring Multi-Server Trust
• Server-Security: Configuring AAA Mode
• Server-Security: Cisco.com Connection Management
• HomePage: Configuring Application Registration, Link Registration, and Settings

Lesson 3: Managing the Device and Credential Repository

• Device and Credential Repository Overview
• Configuring DCR Multi-server Mode
• Using Campus Manager to Populate the DCR
• Using Device and Credential Admin to Manage the DCR

Lesson 4: Populating the CiscoWorks Databases

• CiscoWorks Database Overview
• Configuring Campus Data Collection
• Configuring User Tracking
• Configuring RME Device Management

Lesson 5: Configuring User-Defined Groups

• Introducing Group Administration
• Examining System-Defined Groups
• Creating User-Defined Groups

Module 4: Implementing Asset Management

Lesson 1: Introducing Asset Management

• Why Maintain an Asset Inventory?
• Tools for Managing Assets in the Network
• Asset Management Prerequisites
• Asset Management Workflow

Lesson 2: Running Asset Reports

• RME Inventory Reports
• Creating RME User-Defined Groups
• Running Predefined Inventory Reports
• Creating Custom Inventory Reports
• Report Job Browser and Report Archives

Lesson 3: Watching for Inventory Changes

• Types of Inventory Changes
• Keeping the Inventory Up-to-Date
• Viewing Inventory Changes
• Filtering Inventory Changes

Module 5: Managing Network Connectivity

Lesson 1: Managing Network Connectivity

• What Questions Can Be Addressed by Managing Network Connections?
• CiscoWorks Tools for Managing Network Connections
• How CiscoWorks Collects Network Connectivity Data

Lesson 2: Managing Device Connectivity

• Workflow and Prerequisites for Using Topology Services
• Viewing Managed Layer 2 and Layer 3 Devices
• Viewing Managed VTP Domains
• Viewing Managed ATM Domains
• Viewing Managed Topology Groups
• Locating Devices, Links, and Services
• Tips for Using Topology Services
• Viewing Network Topology Reports

Lesson 3: Managing Host, End-User, and IP Phone Connectivity

• Managing End-Node Connectivity
• Viewing End Hosts with Quick Report
• Initiating Acquisition On Demand
• Using Report Generator
• Creating Custom Reports
• Creating Custom Layouts
• Launching Other Applications

Lesson 4: Diagnosing Device Connectivity Problems

• CiscoWorks Workflow for Diagnosing Connectivity Problems
• Getting Ready to Use Path Analysis
• Using Path Analysis
• Diagnosing Device Connectivity Problems
• Diagnosing Voice Connectivity Problems

Module 6: Managing Device Configurations

Lesson 1: Introducing Device Configuration Management

• Importance of Configuration Management
• Benefits of Device Configuration Management
• CiscoWorks Tools for Managing Device Configurations

Lesson 2: Managing Configuration Files

• Process for Managing Device Configuration Files
• Creating and Updating the Configuration File Archive
• Configuration Archive Management
• Modifying a Single Device Configuration
• Modifying Multiple Device Configurations

Lesson 3: Managing VLAN Configurations

• Benefits of CiscoWorks for VLAN Management
• Configuring VTP Domains
• Creating VLANs
• Configuring Port VLAN Membership
• Viewing Logical Discrepancies

Lesson 4: Managing Device Software Images

• Introducing Software Image Management
• Creating and Maintaining a Software Repository
• Planning a Software Image Upgrade
• Using the Bug Toolkit
• Executing a Software Image Upgrade to Multiple Devices

Module 7: Managing Network Performance

Lesson 1: Introducing Performance Management

• Benefits of Performance Management
• Common Performance Metrics
• CiscoWorks Tools for Performance Management

Lesson 2: Monitoring Response Time Using IPM

• Using IOS IP SLA
• What Is IP SLA?
• How IPM Works with IP SLA
• What Is a Collector?
• Prerequisites for Using IP SLA and IPM
• Using IPM to Configure Source and Target Devices
• Available Test Operations
• Using IPM to Configure Operations and Schedule Collectors
• Viewing IP SLA Performance Statistics Using IPM

Lesson 3: Monitoring Device Performance Using CiscoView

• CiscoView Device Monitoring Overview
• Device Statistics Collected by CiscoView
• Identifying Prerequisites for CiscoView Device Monitoring
• Accessing Devices and Components Using CiscoView
• Monitoring Devices Using CiscoView

Module 8: Managing Faults in the Network

Lesson 1: Introducing Fault Management

• Why Fault Management Is Needed
• What Constitutes a Fault?
• Fault Detection Mechanisms
• CiscoWorks Tools for Fault Management

Lesson 2: Detecting and Analyzing Real-Time Faults

• Introduction to Device Fault Manager
• Functional Architecture
• Using Device Management
• Using Alerts and Activities
• Managing Notification Services
• Using Fault History
• Managing Configuration

Lesson 3: Detecting Faults Using Syslog Messages

• What Is Syslog?
• Syslog Administration
• Syslog Reports
• Syslog Tools
• Syslog Custom Report Templates

Lesson 4: Troubleshooting with Device Center

• What Is Device Center?
• Using Device Center to Troubleshoot
• Using Functions Available Options

Module 9: Performing CiscoWorks System Administration

Lesson 1: Deploying CiscoWorks

• Deploying CiscoWorks Considerations
• Hardware and Software Requirements
• CiscoWorks Installation Guidelines
• Configuring Devices for Network Management
• Configuring Devices to Generate Syslog Messages
• Integrating with Enterprise Management Systems

Lesson 2: Administration Tasks

• Common Services Server Administration
• Software Center Administration
• RME Administration System Preferences

Lab 3-1: Securely Log In to CiscoWorks
Lab 3-2: Enabling CiscoWorks Security
Lab 3-3: Managing the Device and Credential Repository
Lab 3-4: Populating the CiscoWorks Databases
Lab 3-5: Configuring User-Defined Groups
Lab 4-1: Implementing Asset Management
Lab 5-1: Managing Device Connectivity
Lab 5-2: Managing Host and End-User Connectivity
Lab 5-3: Diagnosing Device Connectivity Problems
Lab 6-1: Managing the Configuration Archive
Lab 6-2: Editing Configurations: One Device
Lab 6-3: Editing Configurations: Multiple Devices
Lab 6-4: Managing VLAN Configurations
Lab 6-5: Managing Device Software Images
Lab 7-1: Monitoring Response Time
Lab 7-2: Monitoring Device Performance
Lab 8-1: Detecting Real-Time Faults
Lab 8-2: Analyzing Syslog Messages
Lab 8-3: Troubleshooting with Device Center

Firefly Training EMEA delivers Authorized Cisco training as a Sponsored Organization
of ExpertTeach GmbH, a Cisco Learning Solutions Partner.